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ALEX PIERCE, PMP

Management Advisor | Process Expert

Education

Bachelor of Science, Finance | Florida State University (FSU)

Bachelor of Science, Business Administration | FSU

About Alex Pierce

Alex Pierce is a Process Expert at Marq Neasman.. He leverages over 15 years of experience in program management, product development, and operational excellence, including a leadership role at Amazon driving customer experience strategy for a multi-billion dollar business unit. His competency lies in transforming complex operational environments into scalable, customer-centric systems. His capability to drive measurable change is demonstrated by reducing defect rates from 22% to 5% and designing a reverse logistics strategy that reduced costs by $80M while eliminating 1M contacts annually.

Areas of Expertise

Mr. Pierce's experience is built on a foundation of measurable performance in key areas vital to modern business profitability. We have provided a list of them below:

Supply Chain

Mr. Pierce specializes in re-engineering complex reverse logistics to drive efficiency and profit. He famously executed a process improvement strategy that reduced costs by $80M and eliminated 1 million annual customer contacts.

Systems

He optimizes core technology and processes to deliver speed and cost savings. His work restructuring intake processes averages a 40% faster development time. In addition, he has a 80%+ efficiency for user adaptation of technology.

Customer

A customer-obsessed leader who uses CX design to directly boost profitability. Alex's cross-functional programs reduced system defect rates from 22% to 5% , eliminating over 2 million unnecessary customer contacts annually.

Delivery

Alex ensures flawless product fulfillment and continuous improvement by establishing rigorous systems and tracking critical operational performance. He maintains a perfect track record of final product delivery consistency.