ALEX PIERCE, PMP
Management Advisor | Process Expert
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Education
Bachelor of Science, Finance | Florida State University (FSU)
Bachelor of Science, Business Administration | FSU
About Alex Pierce
About Alex Pierce
Whether process improvement, product innovation, or customer experience, executives and business leaders count on the expertise and insights of Mr. Alex Pierce to drive process change, advise on complex project initiatives, and forge customer loyalty. Alex Pierce is a Process Expert at Marq Neasman.. He leverages over 15 years of experience in program management, product development, and operational excellence, including a leadership role at Amazon driving customer experience strategy for a multi-billion dollar business unit His competency lies in transforming complex operational environments into scalable, customer-centric systems. His capability to drive measurable change is demonstrated by reducing defect rates from 22% to 5% and designing a reverse logistics strategy that reduced costs by $80M while eliminating 1M contacts annually.
Areas of Expertise
Areas of Expertise
Mr. Pierce's experience is built on a foundation of measurable performance in key areas vital to modern business profitability. We have provided a list of them below:
Supply Chain
Supply Chain
Mr. Pierce specializes in re-engineering complex reverse logistics to drive efficiency and profit. He famously executed a process improvement strategy that reduced costs by $80M and eliminated 1 million annual customer contacts.
Systems
Systems
He optimizes core technology and processes to deliver speed and cost savings. His work restructuring intake processes averages a 40% faster development time. In addition, he has a 80%+ efficiency for user adaptation of technology.
Customer
Customer
A customer-obsessed leader who uses CX design to directly boost profitability. Alex's cross-functional programs reduced system defect rates from 22% to 5% , eliminating over 2 million unnecessary customer contacts annually.
Delivery
Delivery
Alex ensures flawless product fulfillment and continuous improvement by establishing rigorous systems and tracking critical operational performance. He maintains a perfect track record of final product delivery consistency.
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